Admin Booking Fee ​

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• Non-refundable admin booking fee is required to secure your event date. Until this is received with a signed contract, the chosen date remains available to other clients wishing to book. 

• Payment of the booking fee confirms that you have acknowledged and agreed to these terms and conditions. - Failure to pay the booking fee within 7 days of your inquiry will result in your date being released. 

• The final balance is due 30 days before the wedding day. 

• Booking fee is to secure your wedding date and for all admin around your booking, it does not come off your wedding day services.

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Flexibility – Bridal Party Changes 

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I understand that wedding plans can change. You may adjust the number of guests receiving hair services (bride, bridesmaids, mother of the bride, etc.) up until your trial appointment. After the trial, any changes must be confirmed with the Stylist at least 8 weeks prior to the wedding date to allow sufficient time for scheduling, kit preparation, and staffing. Changes notified after this cut-off will not be accommodated and fully chargeable, as per the original proposal or numbers confirmed at trial, whichever is greater guests confirmed.Minimum numbers for wedding day services must be met for all wedding dates, and can not full below this. Bride +3 adult services and do not include admin booking fee, travel fee, parking or ulez travel and any other add ons.

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Booking Fee, Payments & Cancellations:

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• A non-refundable admin booking fee is payable to secure the date of your wedding.

• In the event that more than one client wishes to book services on the same day, preference will go to the first client to make a booking fee payment.

• The remaining balance invoice must be paid on or before 30 days before your event date.

• Rescheduled weddings will only be accommodated if the new date does not conflict with an existing booking.

• Upon receiving this contract, the booking fee becomes due to secure your date. By paying the booking fee invoice, you are agreeing to the Terms & Conditions within this document, and your booking is confirmed.

• Booking fees are non-refundable, unless a cancellation occurs on the Supplier’s behalf, for example, accidents or illness, then which the booking fee will be refunded, or in the event that a cancellation occurs within the ‘Cooling Off Period’ below.

• Cancellation of services outside of the Cooling Off Period but within 16 weeks of the Wedding Date will result in the final balance being due. Information of how to make payments and their due dates will be included within invoices.

• Wedding insurance is highly recommended.

• Cooling Off Period: The Client has the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel this agreement at any time, without giving a reason, within the ‘Cooling Off Period’. The Cooling Off Period shall begin upon the agreement of this document and shall end after 14 days. To exercise the right to cancel, the Clients must inform the Supplier of their decision to cancel the agreement with a clear and concise statement sent to the Supplier by email noted within this contract.

• Where the Client cancels the agreement within the cooling-off period, the Supplier will reimburse the Client all payments or booking fees received.

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​MINIMUM CHARGE 

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• A minimum booking of the Bride plus three additional adults is required for weddings during peak season (May – September).  

• This minimum charge excludes admin booking fee, travel costs and accommodation (if required).

• If the minimum number of people is not reached, a fee of £420 will apply, excluding admin booking fee, travel and accommodation.A minimum charge of a bride plus three other adults will apply for each wedding booking during peak season weddings (May - September)

CANCELLATIONS 

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•  All booking fees are non-refundable. 

•  Cancellations made with less than 16 week’s notice before the wedding or event will result in 100% of the final balance and any trials being payable. 

•  If a trial has been conducted, the cost of the trial will not be refunded under any circumstances.

•  Any accommodation booked by the client is also non-refundable.

• All Booking Fees are non refundable

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TRIALS 

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• All of my Brides are required to have a Bridal Trial, to ensure the best of my services.Failure to hold a trial will allow me to add trial cost to your wedding day,due to the extra pressure and time management required.

• Trials are conducted at my home salon,She Said Yes Bridal Hair in Coxheath, Maidstone. If you prefer, I can travel to you, but this will incur an additional travel fee. 

•  Payment for trials can be made either in advance or on the day of the trial. 

•  Bridal trials are held on weekdays and will last 2.5 hours for Bride only, if others wish to also have a trial the time will be longer.

• Any subsequent trials after the initial one will also be charged for. 

•  If the booking fee has been paid and a trial has been scheduled but is no longer required, and notice is not given at least 2 weeks prior to the trial date, the full trial amount will still be due. 

• If a trial has taken place but services are no longer required for the wedding day, the trial fee will still be payable in full. 

•  All payments made for trials are non-refundable.

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TRAVEL AND ACCOMMODATION 

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• Travel costs are charged at £0.60 per mile for round trips. Any additional transport charges, including ULEZ, parking and toll fees, are the responsibility of the client. 

•  For long-distance or overseas bookings, transportation must be booked and arranged by the client after the details have been confirmed and agreed upon in writing with me. 

•  If accommodation is required, the client is responsible for booking and paying for it. All accommodation arrangements should be agreed upon in writing with me before booking. 

• All payments for travel and accommodation are non-refundable. 

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What happens due to illness or unforeseen circumstances 

 

In the event that I need to cancel your bridal hair appointment due to illness or any unforeseen circumstances beyond my control (e.g., accidents, severe weather), I will make every effort to find a replacement hairstylist whom I personally recommend. If no replacement can be found, a 100% refund will be issued.

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PHOTOS & IMAGES Electrical

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If I take photographs during your trial or on your wedding day, I reserve the right to use these images on my website, Instagram, or Facebook page. By allowing photos to be taken, you are giving me consent to use them for business purposes. - If you prefer not to have your photos used publicly, please let me know in writing.

 

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Equipment & Venue Requirements POLICY​

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•  Equipment Safety:

The Supplier guarantees all electrical kit is safe and complies with UK regulations. All my equipment is always under 1 years old Valid receipt & records will be shown if required for venues .

• New Equipment Exemption:

In line with UK Health & Safety Executive (HSE) guidelines, brand-new equipment under 12 months old is exempt from PAT testing. For these items, proof of purchase or a manufacturer's declaration can be provided as evidence of safety.

•  Client Obligation & Deadlines:

The Client must obtain the Venue’s specific electrical and PAT policies and provide them to the Supplier **no later than six (6) months prior to the wedding date if the venue requires out of HSE requirements, ie PAT testing for newer items

• Limitation of Liability:

The Supplier accepts zero liability for any service disruptions, styling limitations, or failures to perform if the Venue refuses the use of equipment due to rules not disclosed 6 months in advance, or for rejecting new equipment that meets HSE guidelines. No refunds or compensation will be issued in these instances.

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 DATA PRIVACY

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Your Personal Data – What Is It? 

Personal data refers to information about a living individual who can be identified by that data, either alone or in conjunction with other information in the possession of the data controller. 

 

 Who Holds This Data? - Kimberley Hearn at She Said Yes Bridal Hair is the data controller. 

How Do I Process Your Personal Data? - She Said Yes Bridal Hair complies with its obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date, storing and destroying it securely, not collecting excessive data, and ensuring it is protected from loss, misuse, unauthorized access, or disclosure. - I use your personal data for the following purposes: - To provide services before your wedding day - To maintain records - To manage accounts and invoices - To inform you of news, events, and updates relevant to your booking

Legal Basis for Processing Your Data - Processing your data is based on your explicit consent to keep you informed about news, events, and changes to your services.

 Sharing Your Personal Data - Your data will be treated as confidential and only shared for administrative purposes (e.g., end-of-year tax filings) or with your consent. 

Data Retention - I retain client records for up to 6 years after the end of the relevant calendar year. 

 Your Rights Regarding Your Personal Data - You have the right to: - Request a copy of the personal data I hold about you - Correct any inaccuracies in your data - Request the deletion of your data where it is no longer necessary - Withdraw your consent to data processing at any time - Request data portability (where applicable) - Object to the processing of your personal data in certain circumstances - Lodge a complaint with the Information Commissioner’s Office (ICO) 

Further Processing - If I need to use your data for a new purpose not outlined in this policy, I will provide you with a new notice and seek your consent before processing.